Last updated: March 21, 2026
1. Introduction
This website (the “Site”) is owned and operated by Tianchang HengBoYu Import and Export Co., Ltd.. We are a manufacturer and exporter of stainless steel wire, steel scrubbers, and related cleaning products.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site, submit inquiries, or contact us through WhatsApp, email, or forms. This policy applies to all users worldwide and complies with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
2. Information We Collect
We may collect the following information when you use our Site:
- Name, company name, email address, telephone number, and WhatsApp number.
- Shipping or business address you provide for quotations or orders.
- Information you include in inquiries, messages, or order-related communications.
- Technical data such as IP address, browser type, and browsing activity for security and improvement purposes.
3. How We Use Your Information
We use your information only for the following purposes:
- To respond to your inquiries and provide product quotations.
- To process orders, arrange production, and coordinate shipment.
- To communicate with you about products, delivery, and after-sales support.
- To improve our website, products, and customer service.
- To comply with legal, tax, and customs requirements for international trade.
We do NOT sell, rent, or share your personal data with third parties for marketing without your consent.
4. Data Security
We use appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights (GDPR)
If you are located in the EEA, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Restrict or object to data processing.
- Withdraw consent at any time.
To exercise these rights, contact us at tchby2022@163.com.
6. Cookies
We may use cookies to improve your browsing experience. You can disable cookies in your browser settings.